Natives AI is a software company. We build and publish digital subscription products — mobile and web applications — and we process the payments for them.
If you have arrived here from a charge on your bank or card statement, you are in the right place. This help centre is for billing questions: identifying a payment, cancelling a subscription, and requesting a refund.
What we can help with
- Understanding a payment that appears on your statement
- Finding and cancelling an active subscription
- Refund requests and questions about a charge
- Requests to access or delete your personal data
What we cannot help with
We have no access to your bank account and we cannot see your card details. If your question is about your bank's own fees, exchange rates or card limits, your bank is the right place to ask.